Help & FAQ
What makes Threads different?
The QR code inside the Threads logo connects your design to a video. See how it works for scanning instructions.
How do I choose a size?
Check the measurements and material details in the product description. Compare them with a garment you already own. If you cannot find the information you need, contact us before ordering.
Who makes and ships my order?
Threads uses Printify for production and fulfillment. Production and delivery are separate stages. Available shipping options and charges are shown at checkout, and timing can vary by product and destination.
How can I get help with an order?
Email threadsmorethanapparel@gmail.com with your order number and the email address used at checkout. For damage, a wrong item, or a print issue, include a clear photo showing the problem. Please do not send payment-card details.
Can I change or cancel an order?
Contact us as soon as possible. We will check its production status and let you know what options are available. A change may not be possible once production has started.
What if the QR code does not work?
Hold the fabric flat, try good lighting, and adjust your camera distance. If you still have trouble, send the product name, the link if visible, and a clear photo of the code to our support email.
How should I care for my item?
Follow the care instructions supplied with the garment and the guidance in its product description.
Need help accessing the website?
If you have difficulty browsing, choosing a product, or using a form, email threadsmorethanapparel@gmail.com. Tell us which page or step is causing a problem and what assistance you need.